Terms and Conditions

SEO Terms | PPC Terms | Social Media Terms

The payment of a deposit and/or the use or continued use of Sites n Stores' services signifies acceptance of these terms and conditions.

Delivery of Service

Sites n Stores is agreeing to complete the work as described in any Ballpark Quote and/or Scope of Work and/or Technical Addendum and/or Ad hoc quote that may be provided to you. Please refer to those documents to understand the product you are purchasing and to ensure that it suits your needs. You should also refer to the examples that Sites n Stores has provided to you of other sites that Sites n Stores has designed which fall within your budget level so that you fully understand the product that you will be receiving. It is your responsibility to ensure you are aware of and are familiar with the full specifications and functionality of the product that you are purchasing and accordingly you are responsible for ensuring that you obtain from Sites n Stores any of the above referred to documents that are necessary for you to understand these matters.

You must understand the functionality of the product that you are purchasing as changes to the standard functionality may incur additional costs.

Client Responsibilities and Obligations

You must follow all instructions provided by Sites n Stores and provide to Sites n Stores, in a timely manner, all information and materials requested by Sites n Stores.
All content must be provided in the format specified by Sites n Stores. Please note that excessive instructions, or links to content on other third party sites for retrieval will not be accepted.

The instructions provided by Sites n Stores as to information and materials that you are to supply are designed to ensure your site is completed on time and within the specifications agreed upon. Noncompliance with these instructions will cause delays in delivery of your product and may result in you incurring additional costs.

At times Sites n Stores may request domain name and hosting information from you. Once this information is received by Sites n Stores, Sites n Stores may re-delegate or migrate the registration of the domain name so that it points at Sites n Stores' servers or replace or delete files on your hosting account as needed in order to complete your project. You authorise Sites n Stores to undertake these steps. Such activities may cause disruptions to your existing website, email and other services. If you have any special instructions or requirements regarding this, please advise Sites n Stores immediately. It is Sites n Stores policy that any domains relating to websites managed by Sites n Stores are registered through Sites n Stores. Accounts with domain names relating to their website built by Sites n Stores that are not registered with Sites n Stores will incur a $5+GST per month surcharge for the additional administration required on these accounts.

Sites n Stores will request feedback and changes at certain stages of undertaking the process of building your site. These changes must be provided in the format required by Sites n Stores and sent to Sites n Stores in only one email. Sending excessive or multiple emails may cause detail to be missed and may result in you incurring additional charges.
Once your site is handed over to you, any further work or changes will result in you incurring additional costs. It is your responsibility to check that the site is to your satisfaction prior to handover. Once the site is made live, you must check any functionality (e.g. checkout and payment processes) to ensure your site visitors experience the site the way you intend.

If you are expecting any large spikes in your web traffic, you must inform Sites n Stores as soon as practicable so that Sites n Stores can assess any potential impact on its infrastructure and other clients. Any conduct that endangers the web hosting services provided by Sites n Stores to other clients will result in your site being suspended. This includes, but is not limited to, undertaking activities such as mass mail outs which can cause disruption to Sites n Stores' server(s) or mass social media marketing.

Email Hosting & Setup

Sites n Stores reserves the right to make adjustments to the location of any hosted emails and this may be done without notice. Any additional costs pertaining to any change in email hosting will be communicated in writing with 28 days’ notice and applied to your account. Sites n Stores may choose a 3^rd party hosting solution on your behalf. Sites n Stores reserves the right to suspend or cancel email hosting provision at its sole discretion. Sites n Stores does not accept any responsibility for lost emails (included but not limited to during migration, day to day business or email back up) and you are responsible for backing up emails on a regular basis. If hosted by a 3^rd party (including, but not limited to Zoho Mail, Yahoo! Mail, Google Mail or, Microsoft Office 365) Sites n Stores has no control over the up time, usage polices and reliability of the third party chosen. It is your responsibility to be aware of the usage polices of any 3rd party provider and adjust your usage accordingly.

You accept that the costs of email hosting may change each 28 day period pertaining to the usage for that payment period. The variables effecting the cost of the email service include the number of accounts set up (whether or not they are in use), the storage per email account (measured by the number of Gigabytes on the highest use email account) and the 3^rd party (whether chosen by you or Sites n Stores) chosen. If charges have not been applied to your account previously based on any of the aforementioned variables, Sites n Stores may set up a new direct debit schedule, or add the relevant payment to an existing schedule.

You acknowledge that it is your responsibility to set up email(s) on your desktop computer, laptop, smartphone, or any other device necessary for your business use. You are aware that it is not the responsibility of Sites n Stores' technical department to perform email set-up for you, and that you will be provided with detailed instructions to do this yourself.

If you encounter problems after attempting email set-up, you agree to engage Sites n Stores' technical department at the cost of $97+GST. You understand that while Sites n Stores' technical department will take all reasonable measures to troubleshoot, there is no guarantee that this will resolve your email set-up issues if the problem is beyond control of the technical department (e.g. if the client cannot enter the settings correctly).

Project Non Completion

You acknowledge that, in the event that Sites n Stores cannot complete the development of your site due to difficulties in executing the proposed services (which may be due to either project issues or client difficulties) then Sites n Stores may, by written notice to you, terminate its agreement with you, at which time Sites n Stores shall, at their sole discretion, either refund to you any monies paid by you or shall provide to you any work completed by Sites n Stores and paid for by you.

Intellectual Property Rights

You warrant to Sites n Stores that any and all information and material provided to Sites n Stores by you or by any one on your behalf does not infringe the copyright or other intellectual property rights of any third party and you indemnify Sites n Stores against any action taken against Sites n Stores by any such third party.

You accept responsibility for all information and material provided to Sites n Stores or uploaded to your site by Sites n Stores or yourself, and you indemnify Sites n Stores against any liability in relation thereto. Specifically, you undertake that you will not publish, distribute or issue any information that is illegal or offensive, including copyrighted materials.

Breach or alleged breach of a third party's intellectual property rights or other rights may result in your site being suspended.

Sites n Stores reserves the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

All intellectual property rights (including rights in relation to patents, trademarks, moral rights, service marks, rights in design, database rights, application for any of these rights, copyright, trade or business names or other similar rights or obligations whether they are able to be registered or not in any country) in respect of any proprietary software owned or used by Sites n Stores in the creation of your site or which are created (either now or in the future) by Sites n Stores, or which result from the engagement of Sites n Stores to create your site shall remain the property of Sites n Stores. This includes specifically all copyright in any design, code or document created or any discoveries made in the course of the creation of your site, which shall, upon creation, vest in and be the exclusive right and property of Sites n Stores. Upon payment in full of all monies owing to Sites n Stores, you shall be granted a license to use all such intellectual property however you acknowledge that the license does not constitute an assignment of any such intellectual property rights in any proprietary software either owned or used by Sites n Stores.

Non-Solicitation of Employees: You agree that you must not directly or indirectly solicit, attempt to solicit or seek to entice away from Sites n Stores any employee of Sites n Stores.

Project Timelines

Sites n Stores estimates that your site can be created in under 28 days, unless otherwise specified prior to commencing the project.

The above time frame is an estimation only and projects can be delayed by a number of factors including (but not limited to) noncompliance by you with the instructions to or requests from Sites n Stores, incorrect content being supplied to Sites n Stores and Sites n Stores being unable to contact you for prolonged periods of time. You must ensure that Sites n Stores have accurate contact details for you.

You must make every effort to follow the instructions provided by Sites n Stores and provide the required information to Sites n Stores in order to facilitate delivery times and correct specifications.

Delays in providing the required information to Sites n Stores may result in delays in product delivery and also may result in you incurring additional charges for administration time.

Sites n Stores will make all reasonable efforts to provide the product by the estimated date but do not accept liability for any costs incurred, loss or damage (including consequential loss or damage) compensation or loss of earnings due to any failure to meet agreed deadlines.

In order to enable Sites n Stores to complete your project within a reasonable time frame, Sites n Stores may move your site to the next stage of development in circumstances where:

• Sites n Stores does not receive any feedback or changes from you within 14 days of such items being requested; or
• Sites n Stores does not receive your content within 14 days of it being requested.

Sites n Stores, in its sole discretion, reserves the right to develop your site without first receiving your progress payment in the event that Sites n Stores does not receive your content within 14 days of having requested it. If Sites n Stores elects to build your site without first receiving content from you, standard template content will be used which can be changed by yourself using the Content Management System once the site is handed over to you.

In the event that Sites n Stores does not receive any final changes to be made to the site from you within 14 days of having requested such details from you, then Sites n Stores reserves the right to hand over your site to you, at which time your final payment will become immediately due and payable.

Variance of 28 day Timelines

Requests to "Go Slow" are available at an extra rate of $50+GST per 28 days. An email needs to be approved and returned to Sites n Stores stating that "you desire to go slow and do not hold Sites n Stores accountable for project non-completion and timelines". All other Terms and Conditions apply. (ie. For Example site paid in full within 56 days). Sites n Stores are also able, at their sole discretion, to move sites into a “Go Slow” status if sites have taken more than 28 days to complete and the additional “Go Slow” rate of $50 + GST per 28 days will be applied to the account.
Any site not finished and "Paid in Full" will pay $50+GST/28 days until handover or cancellation of the Website/Online Store.

Requests to "Go Fast" are available at an extra rate of $500+GST, $1,000+GST & $2,000+GST as a once off for the website to be finished within 21, 14 or 7 days. All fees are non-refundable and dependant on you actively responding when required. All "Go Fast" clients need to purchase an "Unlimited Changes" product for a minimum of $97+GST/28 days. Your direct debit will automatically be amended by $50+GST if your site build time runs over 56 days.

Content, Design and Package Restrictions

Each package or product has certain design and functionality restrictions. It is your responsibility to understand these restrictions prior to commencing any project. You should discuss any queries you may have with your consultant and also refer to the examples Sites n Stores has provided to you which fall within your budget range, and refer to any documentation that Sites n Stores has provided to you.

During various stages of the design process Sites n Stores will request from you certain information and content. You should ensure that the information and content that you provide to Sites n Stores is correct and is your final version. Sites n Stores cannot accept any revised content once you have submitted your content. Any revisions to content may result in you incurring additional costs.

Where "pages" of content are specified, a "Page" consists of up to 1 A4 page of text and up to 5 images. If you require more content than this on any one page, you should advise Sites n Stores accordingly so that Sites n Stores can provide you with a quote for the extra content.

Where a gallery of images is used, up to 20 images can be entered by Sites n Stores for you. Additional images may incur additional costs. You should note that a gallery counts as 1 page.

When Sites n Stores provide you with design layouts for approval, these design layouts represent the suggested design for the home page of the site. You must understand that the inner pages of the site will follow a simpler design as there is more information to be presented. You should ensure that you ask your consultant for more information if you are unclear on this.

Sites n Stores uses the content in the form that is provided to Sites n Stores by you and does not conduct spelling or grammar checks. Sites n Stores will not write your content for you unless you have requested that this be provided as a separate service which will incur additional costs. You are solely responsible for the content of the site and accordingly Sites n Stores will treat the submitted content as the final version of that content. If you find you have errors in your submitted content, you are able to change your content through the Content Management System if there is one attached to your site.

Sites n Stores include a set number of rounds of changes during its site production process. The standard number of rounds of changes is 3. Any extra changes required by you may incur additional costs and such extra changes can be purchased during the sales process. Sites n Stores accepts no responsibility for ensuring that such changes are error free.

Changes must be submitted in one email and one email of changes (within the scope of the project) is considered one round of changes. In the event that Sites n Stores makes any mistakes or omissions in implementing the changes that you have requested, Sites n Stores will rectify this at its own expense.

Please ensure that you limit your changes to comply with the agreed specifications. Failure to do this may result in you incurring additional costs.

Sites n Stores may include a link to its own website at the footer of your site and, where such link is so included, you must not take any steps to remove this link. Sites n Stores reserves the right to change any such links from time to time.

Tracking

Sites n Stores reserves the right to add tracking codes to your site for remarketing on the Google network, Facebook and other social media platforms. This also includes the links that are added to the footer of the site, highlighting that the site has been designed and built by Sites n Stores.

Unlimited Changes

The Unlimited Changes service is not designed to replace a full time web developer, our service is designed to suit the changes needed for small to medium businesses. Use common sense when submitting requests and consider the scope of your requests. If we find that your requests are outside the package limitations, you are abusing the service or our staff, we reserve the right to cancel your service.

While we can accept unlimited requests for changes, the speed and output volume of our service will depend on many factors; these include but are not limited to request volume and request complexity. Normally any request sent to us by 5pm AEST (Mon-Fri) will be lined up for work the next day.

When your package level entitles you to multiple emails per 4 weeks, be aware we will need to complete one round of changes (the changes included in one email) before moving onto the next.

No matter your package level, each email can include as many changes as you want. The package level determines the number of emails you can send per 4 week block.

To avoid confusion each client must send all their Unlimited Changes' emails from one email address. This email address must be from the main account holder; any other emails will not be accepted or acted upon.

While we aim for a turnaround of 72 hours (excluding weekends) on all requests, this timeline can be extended due to the previously mentioned factors. We will work to accommodate any priority items when they are identified to us as such. But we suggest that any time sensitive requests should not be sent to us through this service without prior consultation.

Clients are entitled to send as many emails (that include an unlimited amount of changes) as their package level allows every 28 days. The package email limit does not carry over into the next 28 day period. So, if fewer emails are sent in one 28 day period than the client is entitled to, they cannot send more in the next 28 day period.

In the event that you decide to cancel your Unlimited Changes Package, you acknowledge that any changes and any outstanding changes have occurred.

Testing

You are expected to test fully any application or programming relating to the site developed by Sites n Stores for you before making such site generally available for use. Where "bugs", errors or other issues are found after the site is live, Sites n Stores shall endeavour (but is not obliged to) to correct these issues to meet the standards of function outlined in these terms and conditions.

Fees and Payment Terms

The total cost of your project and any fees are set out in the quote provided to you by Sites n Stores, the scope of work and any ad hoc quotes that may be provided to you by Sites n Stores from time to time. Details regarding costs can also be obtained from your sales consultant by request. You must ensure that you are aware of any costs and ongoing fees before you elect to proceed.

Sites n Stores defines a “month” as a four week period consisting of 28 days.

The finalization of any alterations to direct debit schedules and details may take up to 30 days from the date of the agreement.

Any 28 days fees attached to your project must be paid in full in order to ensure your service continuity. Your site may be suspended or discontinued if your fees fall overdue outside of Sites n Stores payment terms.

Your initial website consultations are included in your quoted project cost and form part of your deposit. If you do not decide to proceed with Sites n Stores, you will not be liable for this cost.

Sites n Stores' has two standard payment terms for any project as follows:

• 100% upfront payment required to start the project, plus first 3S/CMS charge.
• A non-refundable deposit of $50 + GST, $100 + GST or $200 + GST (depending on package chosen) and monthly payments. Please refer to section “Paying for your site monthly” for full terms.

Your 28 days 3S (Server, Storage & Support) charge commences immediately after you pay the deposit.

Sites n Stores requires final payment before Sites n Stores will make your site live.

3S (Server, Storage & Support) fees and other 28 days fees are to be paid by way of 28 days direct debit. Your 28 days fees will start on the date on which you have paid the upfront deposit.

Please note that a Direct Debit Dishonour Fee of $15+GST applies to your account whenever a direct debit transaction is dishonoured.

You agree that Sites n Stores has the right to attempt to deduct any and all declined direct debit payments from your account for a period of four weeks from the initial declined transaction.

Any extras requested during the process shall be added to the total project costs and will be payable at the stages outlined above. Please note that extras outside your package specifications will incur additional charges which Sites n Stores will inform you of before proceeding.

If you require Sites n Stores to make changes to your site after your site is handed over to you, you will be required to pay for this work at the hourly rate or in accordance with Sites n Stores' standard prices as quoted. All work must be paid for upfront and will be quoted for on request.

If Sites n Stores has difficulties contacting you for prolonged periods of time or does not receive required feedback of information from you, you may incur additional charges and delays in delivery of your project. If you are un-contactable for more than 14 days, Sites n Stores may suspend your project indefinitely or end your project without further notice to you. If your project is suspended or ended, then your final payment will be due and payable immediately to Sites n Stores. To resume your project you will need to pay a $97 re-instatement fee and the decision regarding whether the project will be resumed shall rest solely with Sites n Stores.

If you wish to take your site and host elsewhere, you still need to pay Sites n Stores the 28 day 3S (Server, Storage & Support) fee or pay a file release fee of $300+GST in order to waive your 28 day fee. Please discuss this with your consultant should you be unclear as to this.

You can apply to Sites n Stores to have your project on hold if your circumstances change, in which case you may be required to make the next payment due and then the project will be placed on hold for a period determined by Sites n Stores. Applications will be assessed on individual merits and if approved will be for a finite period determined by Sites n Stores. You will not be charged any additional costs to resume your project in these circumstances. 3S (Server, Storage & Support) charges are still due during the project on-hold period, full fees will still be due on the 56th day.

Please note that paying the deposit on any project shall signify your agreement and commitment to complete the project with Sites n Stores and your agreement to make full payment to Sites n Stores. Payment in full of the total project costs will be required in the event that you do not wish to proceed with your project after such time as you have paid your deposit and you are outside the refund period.

You shall remain liable for all fees incurred by Sites n Stores during any period when your site has been suspended or discontinued due to your failure to comply with these terms and conditions. In addition, you must pay all costs in full without any offset, counter claim or deduction unless first agreed to in writing by Sites n Stores.

Please note that interest at the rate of 10% of your site build contract shall be charged on any amounts outstanding in excess of Sites n Stores payment terms from time to time. Additionally if your site is not live and your direct debit form remains unreturned to Sites n Stores 56 days after handover has occurred, a release fee of $300 will be charged to hand over all your site files which are then deleted from the Sites n Stores server.

If accounts are not settled and Sites n Stores have not been contacted regarding the delay, access to your site may be denied and the web page may be removed.

You authorise Sites n Stores to process outstanding fees via Direct Debit account details held on file by Bill Buddy, on an adhoc basis. We will notify you in writing of outstanding fees on an adhoc basis.

A 3% increase will be applied to your monthly 3S (Server, Storage & Support)/CMS/Marketing charges in the month of July each year for the year ahead.

Sites n Stores reserves the right to adjust the minimum monthly charges required in order to continue to engage with their service. Sites n Stores will inform you of these changes in writing, via email, 28 days prior to any such adjustment.

Paying for your site monthly

Sites n Stores may offer clients the option to pay for their website on a monthly basis rather than upfront. This is not to be confused as a loan or financing arrangement and as such any expected standard terms pursuant to a loan or financing arrangement do not apply here.

The full cost of the website is quoted in the scope document. The full cost of the website therefore for the 12 month period is comparable to the upfront cost quoted in your scope document plus the CMS monthly for that period. Once the monthly payments received are equal to the upfront payment plus the monthly CMS for the 12 month period, monthly payments will revert to the monthly CMS price quoted in your scope of work unless otherwise agreed with Sites n Stores.

Should you wish to cancel the service prior to the time that the monthly payments made are equal to or more than the full upfront payment plus the monthly CMS for the relevant period; full payment of the shortfall will be required to sever the service.

To be clear Sites n Stores defines a month as a four week period consisting of 28 days. Therefore thirteen monthly payments will be required for the website to be paid in full.

Direct Debit via credit/debit card or bank account is the only payment form accepted for monthly payments. Sites n Stores uses a third party billing agent (Bill Buddy) to process direct debits.

The initial deposit paid for the monthly site is non-refundable. Your first monthly payment is taken with 3 business days of the direct debit details being received by Sites n Stores. Should this first direct debit not transact the start of your project will be delayed. Sites n Stores may take direct debit authority over the phone for direct debits set up with a debit/credit card.

Should funds be unavailable when the direct debit is due this may delay the website build process and Sites n Stores will be unable to proceed until the underpayment has been rectified.

It should be known that if your monthly payment is declined 3 months in a row or more, Sites n Stores will see this as a refusal to pay the required monthly fees. This will result in Sites n Stores requesting that the full cost of the website be paid in full.

Website project completion date cannot be confused with payment finalisation. It is probable that your website will be delivered and online a long time before full payment has been made; as such you agree that full payment will be made as per the monthly arrangement set out in your scope.

If you choose to purchase your site using the monthly payment option progress payments during the website build will not be required so long as the funds are received on time via your direct debit. All other terms and conditions apply.

Direct Debit Transaction Fees

Please note the 28 day Direct Debit(s) incur a transaction fee of $1.98 per transaction. Credit Card Direct Debit will incur an additional 2.2% for MasterCard & Visa Card, Amex & Diners Club are charged at 4.4%. Fees are subject to change.

Credit/Debit and Charge Card Transaction Fees

All Credit Cards will incur a transaction fee of an additional 2% for MasterCard and Visa, AMEX at 4% (when available).

Annual Administration Fee

An administration fee of $120+GST will be charged over the course of the year which will be broken into 4 separate payments of $30+GST.
The fee covers the multiple services offered by our online development team via phone and email.

The fee will be deducted automatically from your direct debit account during the months of March, June, September and December for 3 months in advance (i.e. – fee in December will cover period between January to March, fee in March will cover the period between April to June).

Any increase to the administration fee may be applied retrospectively. This annual administration fee is non-refundable in any circumstance.

Cancellation or Services

A cancellation fee of $100+GST is charged per product cancelled, Website/Online Store or 28 days product. This will be added to your direct debit.

Refunds

Refunds shall only be provided for your project within 24 hours of payment of your deposit on the condition that you have not returned any of the required information to Sites n Stores and on the condition that Sites n Stores has not commenced any work on your project.

An administration fee of $97 + GST will apply to all refunds.

Automatic Renewal of Domain Names

In the event that you have elected to pay for services provided by Sites n Stores by way of direct debit, then any domain names registered for you by Sites n Stores shall be automatically renewed by the due date for renewal and the cost of such domain name renewal shall be added to the direct debit payment for that month. The current cost of $127 + GST for two years is subject to change without notice.

Third Party Policies

Sites n Stores reserves the right to change 28 day payments in accordance with changes in third party policies, costs or service requirements. i.e. PayPal, SSL, etc.

Access Levels and Contacting Sites n Stores:

During your site build

During your site build and prior to the handover of the website you will be given a local number to contact the site build management team.

The local numbers provided for the site build management team are to be used exclusively by customers who are working with us to complete a website build. Once the site is handed over these local numbers must not be used.

Post-Handover

Once your site is handed over Sites n Stores provides varying access levels for contact.

Included in your 3S (Server, Storage & Support)/CMS charge is standard access level. This will provide you access to the online development team via email and a 1300 number. You must use the email address and phone number provided to you and you must always ask for the person you wish to speak to directly. To reduce your costs, Sites n Stores use an outsourced call centre. The call centre is based in Australia and relays the messages to Sites n Stores instantly. You should inform the call centre of who you wish to speak to when asked so that your message gets to the right person the first time and so that there are no delays in passing on your message. Sites n Stores personnel will return all calls during business hours.

Bronze and silver access level gives you access to the online development team via email and direct local numbers. These numbers will be provided to you if you decide to engage this access level and you will be able to call the online development team directly until you cancel this part if your service.

Gold access level gives you access to a concierge team development team via email and direct local and mobile numbers. These numbers will be provided to you if you decide to engage this access level and you will be able to call the online development team directly until you cancel this part if your service.

The local numbers provided for the online development team are to be used exclusively by customers who are on a bronze access package or above. Once access level has been cancelled these local numbers must not be used.

Please be aware that throughout Sites n Stores if the team is unavailable or it is outside of office hours calls made to direct local numbers will be directed to an outsourced call centre. The call centre is based in Australia and relays the messages to Sites n Stores instantly. You should inform the call centre of who you wish to speak to when asked so that your message gets to the right person the first time and so that there are no delays in passing on your message. Sites n Stores personnel will return all calls during business hours.

In addition to the costs incurred in delivering the project to you, Sites n Stores will also charge you for office services charges such as for emails and telephone calls (which are charged at the rate of $5.00 per email/telephone call, regardless of duration, for any emails and/or telephone calls that are in excess of three in any one week period).

Silver and Gold level access level subscribers may also be offered a free website upgrade on a yearly (12 monthly) basis. This service comes with a 12 month waiting period for new subscribers. This means that 13 payments must be received by Sites n Stores before the website upgrade work can commence. The website build will then be scheduled and will be upgraded in line with Sites n Stores build schedules. The site will be upgraded within the next 12 months of the upgrade being fully paid for. If a site upgrade is not required, there will be no refunds of any monthly payments made for the access level package chosen.

Additional programming on existing websites will need to be considered and an additional quote may need to be provided and paid for before work can commence on the site upgrade.

On the occasion that the 12 month waiting period is waived, or shortened, the terms of the build are no different to that of a client choosing to pay for the site on a monthly; therefore the terms in the section entitled “Paying for your site monthly” apply. Please refer to that section should this apply to you.

Warranty

Sites n Stores provides a 60 day warranty on all of its work. This is voided if you have logged in to your CMS. If you have made changes to your site using the Content Management System, you will incur additional costs to resolve any issues that arise due to those changes.

Ongoing Warranty can be purchased for an ongoing 28 day fee depending on the original site level.

• 397 and 597 websites - $30+GST
• 997 and 1697 websites - $60+GST
• 2997 and 3997 websites - $90+GST
• 797 and 997 stores - $50+GST
• 1697 and 2997 stores - $75+GST
• 3997 and 4997 stores - $100+GST

This covers you for site breakages and fixes due to your own CMS changes. This does not qualify for a money back guarantee.

Browser Compatibility

Sites n Stores will make every effort to ensure sites are designed to be viewed by the majority of visitors. Sites are designed to work with the main browsers latest releases: Google Chrome, Internet Explorer, Mozilla Firefox and Safari for Apple. You understand that we cannot guarantee correct functionality with all browser software across different operating systems.

Changes made to the site through the CMS, in some cases, can cause browser related issues. If this happens, Sites n Stores may need to charge additional fees to rectify these issues.

Limitation of Liability

Whilst every endeavour will be made to ensure that the site is free of errors, Sites n Stores cannot accept responsibility for any losses or damages (including consequential loss or damage, loss of business, loss of income, loss of information or business interruption) incurred due to malfunction or due to the construction or operation of the site or any part of it. Further, Sites n Stores will accept no responsibility for liability for any down time, loss of income or loss of your use of the site which may occur as a result of the site being affected by computer hacking, computer viruses, malware or spyware. If your site is so affected, Sites n Stores may, at its sole discretion, assist you with remedying such affliction; however in doing so, Sites n Stores accepts no responsibility or liability in this respect.

In addition, Sites n Stores accepts no liability whatsoever for any damages or costs (including consequential damages or losses) incurred as a direct or indirect result of using Sites n Stores' services or services of Sites n Stores' related companies or businesses (howsoever caused, whether by negligence or otherwise) or incurred by you directly or indirectly as a result of your use of any open source or third party proprietary software. Sites n Stores does not provide any guarantee that any such open source or third party proprietary software will be fit for the purpose or function as required by you.

If Sites n Stores suspends your site for any breach of these terms of service or any other reason whatsoever, Sites n Stores shall not be liable for any loss of income or costs incurred by you, including any consequential loss or damage suffered by you.

It is your responsibility to ensure you are aware of renewal dates of domain names and other services. Sites n Stores take no responsibility for loss of domain names or other services due to non-renewal, whether notification is sent to you or not. Please contact Sites n Stores if you do not know the renewal dates of your services.
All terms, conditions, warranties, undertakings, inducements and representations, whether express or implied, statutory or otherwise, relating to the provision of services by Sites n Stores not contained in these terms and conditions are excluded.

Except as required by statute, all express and implied conditions and warranties in relation to the services provided are hereby excluded and Sites n Stores' liability hereunder (if any) shall be limited at Sites n Stores' discretion to the replacement of the services, the supply of the equivalent services or to the value of the services supplied by Sites n Stores. You acknowledge that the limitation of liability in this clause is fair and reasonable.

Indemnification:

You acknowledge and agree that you are using all services and facilities provided by Sites n Stores at your own risk and you agree to defend, indemnify, save and hold Sites n Stores harmless from any and all demands, liabilities, costs, losses and claims, howsoever suffered, including but not limited to legal fees incurred by Sites n Stores that may arise directly or indirectly from any service provided or agreed to be provided by Sites n Stores to you or any product or service offered or sold by you to your clients. You agree that this indemnification extends to all aspects of the project, including but not limited to web site content and choice of domain name.

You also agree to defend, indemnify and hold harmless Sites n Stores against any liabilities arising out of injury to any person or property of any person caused by any service provided or agreed to be provided by Sites n Stores or any product or service offered or sold by you to your clients, including but not limited to, infringement of intellectual property rights, infringement of proprietary rights, misinformation, delivery of defective products or services which are harmful to any person, business, company or organisation and in respect of any defamatory comments or materials contained on your site.

Non-Disclosure:

Sites n Stores agrees that, except if directed by you, Sites n Stores will not, at any time during or after the term of its engagement, disclose any confidential information belonging to you. Likewise, you agree that you will not convey any confidential information about Sites n Stores to any other party, including but not limited to, using any documentation provided to you by Sites n Stores or using any of Sites n Stores' processes related to the delivery of your service.

You agree that any comments made on third party and websites (such as www.whirlpool.net.au and www.productreview.com.au) in reference to Sites n Stores, its products and services and employees will be factual in nature. You also agree to make such comments with complete transparency and will use profiles with real credentials which make it easy for Sites n Stores to identify you in our client database. You also give permission to any 3rd party site where Sites n Stores has been referenced to supply to Sites n Stores any identifying credentials they have stored but are not accessible via front end platform interfaces. This may include, but is not limited to, IP addresses, email addresses, names and phone numbers. This may be done at the request of Sites n Stores and without notice.

Software:

In the course of building your site Sites n Stores may use various open source software and also third party proprietary software. Each piece of software has its own processes, functionality and works in its own way. The standard functionality can often be changed, but unless otherwise stated, changes to this functionality are not included in your purchase price.

Sites n Stores does not provide any warranty in respect of the functionality of such open source or third party proprietary software and Sites n Stores does not provide any guarantee that such software will be fit for the purpose or function as required by you.

Acceptable Use:

All users of Sites n Stores' services must adhere to all policies set out in these terms and conditions as well as any other policies issued by Sites n Stores and notified to you from time to time.

The services of Sites n Stores must only be used for lawful purposes. You cannot use any of the services of Sites n Stores to store, transmit, modify, publish, transfer or sell, reproduce, create derivative works from, perform, display, or in any way exploit or distribute any material in any way that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or the privacy, publicity or other personal rights of others, or any material that is obscene, threatening, abusive, hateful, libellous, defamatory, pornographic, harassing or threatening or in violation of any law, or is in any other way objectionable.

Sites n Stores reserves the right to suspend any services if, in its sole discretion, it deems any activities you are undertaking to be putting its reputation, services or other clients at risk. In addition, Sites n Stores reserves the right to refuse to deal in any way with material which may be deemed offensive, illegal or in any way controversial and also to terminate its hosting service should the necessity arise.

Server Uptime and Usage (Web Hosting):

Sites n Stores uses industry standard server hardware and software. Sites n Stores works to minimize any downtime and endeavours to provide an uninterrupted service at all times. Notwithstanding this, you acknowledge that the web hosting service of Sites n Stores relies on factors outside of its control and accordingly Sites n Stores does not accept any responsibility for any losses incurred for any down time.

Unless otherwise specified in writing, you are limited to 10 GB per month of bandwidth and 1 GB of disk space per website that you have hosted with us.
When your account is over the usage above the following additional charges will be added to your account:

Disk Space:

• $10.00 per month for up to 10GB
• $20.00 per month for up to 25GB
• $50.00 per month for up to 80GB
• Over 80GB – a Private Server is required

Bandwidth:

• $20.00 per month for up to 20GB
• $50.00 per month for up to 50GB
• $100.00 per month for up to 100GB
• $150.00 per month for all usage over 100GB

While Sites n Stores makes incremental and full scheduled backups of its servers, Sites n Stores does not guarantee that any lost data will be recovered. Additional charges may be incurred where you request Sites n Stores to attempt to make recoveries of lost data.

You acknowledge and agree that Sites n Stores may at any time vary the terms upon which it provides web hosting services by providing you with 30 days written notice.

Where applications or sites are developed on a server that is not operated by Sites n Stores, you are expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is your responsibility to provide a suitable testing environment which is identical to the final production development.

Suspension of Services:

Sites n Stores reserves the right to suspend/cancel any or all services provided to you, including all domain names if:–

• You have any outstanding invoices or accounts;
• Your account is in dispute or the subject of a dispute resolution procedure, court order, judgment, finding or determination;
• You fail to comply with any provision of these terms and conditions or any other policy, directive or requirement notified to you by Sites n Stores;
• There is evidence of fraudulent, illegal, defamatory or offensive activities or evidence of any other activity that is in breach of a third party's rights;
• Sites n Stores deems that your use of its service may jeopardize the operation of the service that Sites n Stores provides;
• Sites n Stores' service suffers any technical failure or if Sites n Stores must carry out maintenance;
• You have used Sites n Stores' service in a manner which violates any applicable laws or regulations;
• You have used Sites n Stores' service in a manner which interferes with or disrupts the usage of the service by other clients of Sites n Stores; or
• Sites n Stores deems any other reason as satisfactory to protect Sites n Stores, its staff or other clients.

Reasonable notice of the suspension/cancellation of services will be given to you by Sites n Stores only where possible.

In the event that your account is suspended or cancelled under these terms and conditions, you must pay all outstanding charges to Sites n Stores immediately.

Termination:

Either party may terminate the ongoing 28 day service agreement for Sites n Stores to provide web hosting services by providing the other party with 30 days written notice of such termination. If you wish to terminate the ongoing 28 day service, then you must provide such written notice to Sites n Stores by faxing to Sites n Stores on (03) 9421 5709 the cancellation form which can be requested from Sites n Stores' accounts department.

If you choose to terminate the agreement, then the balance of any fees owing to Sites n Stores, including in respect of any site project costs, 28 day fees or any other fees that you may be liable for, shall become immediately due and payable.

You acknowledge that sites cannot be guaranteed to be 100% error free in construction and you acknowledge that the existence of errors falling short of a complete failure of consideration in the site shall not constitute a reason to terminate the agreement between you and Sites n Stores.

Removal of Hosting Account

Sites n Stores reserves the right to remove a client's whole account (website, emails, re-directs, artwork files) from its servers 6 months after cancellation. Sites n Stores can delete these files at our discretion 6 months after cancellation and without notice.

Recovery Costs:

In the event that Sites n Stores takes action to recover from you any amount outstanding, Sites n Stores shall be entitled to also recover from you, in addition to the amount unpaid and interest, its reasonable costs of the recovery action including, but not limited to legal costs and expenses (e.g. costs for company search, document printing, charges for registered post, lodgement fee and transportation cost etc). The Customer is liable for all reasonable expenses (including contingent expenses such as debt collection commission) and legal costs (on a full indemnity basis) incurred by Sites n Stores for enforcement of obligations and recovery of monies due from the Customer to Sites n Stores.

Force Majeure:

Sites n Stores may experience outages beyond its control caused by reason of failure of hosting services provided to third parties upon which Sites Stores relies to provide its services, act of God, or the consequence thereof including, but not limited to fire, flood, typhoon, earthquakes or by reason of riots, wars, invasions, acts of hostilities, civil wars, rebellion, terrorist activities, government restrictions, trade embargoes, strikes, lockouts, labour disputes, boycotting or other causes beyond Sites n Stores' control.

You agree to release Sites n Stores from any claim or potential claim with respect to outages and any loss or damage suffered by you or any third party.

Variation:

These terms and conditions may be varied or updated from time to time by Sites n Stores.

Governing Law and Jurisdiction:

These terms and conditions are governed by the law of the State of Victoria and each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of the State of Victoria.

Severability:

If any provision of these terms and conditions is invalid and not enforceable in accordance with its terms, other provisions which are self-sustaining and capable of separate enforcement with regard to the invalid provision, are and continue to be valid and enforceable in accordance with their terms.

Waiver:

The failure, delay, relaxation or indulgence on the part of Sites n Stores in exercising any power or right conferred upon Sites n Stores by these terms and conditions does not operate as a waiver of that power or right, nor does any single exercise of any power or right preclude any other or further exercise of it or the exercise of any other power or right under these terms and conditions.

No Assignment:

You may not assign or transfer your rights or obligations under these terms and conditions without the prior consent in writing of Sites n Stores.

No Adverse Construction:

These terms and conditions are not to be construed to the disadvantage of Sites n Stores because Sites n Stores was responsible for its preparation.

Non-Disparagement:

You must not make, disclose or publish orally or in writing any statement or comment which may defame or disparage Sites n Stores or any of its employees or its business. This obligation survives the termination of the engagement of Sites n Stores.

PRIVACY POLICY

We understand the importance of your privacy and we are committed to protecting any personal information we hold about you. This is our Privacy Policy which explains what personal information we collect from you and how we manage that information. Our Privacy Policy covers Sites n Stores Pty Ltd (ABN 18 131 691 266) and all its related entities.

The personal information we collect from you

We will collect personal information directly from you including your name, postal address, email address, telephone number, date of birth and your areas of interest. We collect this information so that we can deliver our services and products to you as efficiently as possible.

We collect this personal information when you visit our website and fill out a form, contact us by telephone or email or consult us in person.

Any personal information we obtain from you is stored in different ways, including paper and electronic form.

We have measures in place to make sure your personal information is safe such as policies and security measures. Only Sites n Stores employees, sub-contractors or agents may, for approved purposes, access your personal information.

When we receive personal information from you, we will take reasonable steps to notify you of how and why we collected your information, who we may disclose it to and how you may access it, correct it or make a complaint.

We will not store your personal information with a 3rd party storage provider either in Australia or overseas, will not collect information arising from your cookies and will not collect information on your website traffic data.

We may collect information from 3rd parties through our phone messaging service company - Oracle CM.

Using your personal information

We use your personal information to:

• provide you with information that you have requested
• provide you with our products and services
• improve our products and services
• promote our products and services

Sharing your personal information

We will not disclose your personal information to any third parties without your consent, unless we must do this by law or to the extent we use third parties to "capture or manage" your personal information on our behalf.

Sites n Stores uses third party billing agents (such as Bill Buddy) to process direct debits. By providing direct debit authority, either in writing or over the phone, you are consenting to your details being shared with this third party.

We may disclose your personal information to our related entities for purposes related to why we collected it, including promoting their products and services.

For the purposes of this policy related entities include without limitation The Executive Australia, Multimedia Wholesale, Return My Investment, Hit Me Please, Clicks Clicks, Drew Doolan, Pink Apple Creative, The Website Marketing Company and 30 Minute Personal Training.

Accessing your personal information

If you want to access any personal information we have about you, email us at sites@sitesnstores.com.au. When making a request, you should specify the type/s of information you want to access. If your request for access is refused, we will give you a written reason for this. We will try and process your request as quickly as possible but may charge you a fee for doing so.

Changing your personal information

If the personal information we hold about you is wrong or needs to be changed, please email us at sites@sitesnstores.com.au and we will take reasonable steps to ensure your personal information is corrected.

Complaints

To complain about a breach of the Australian Privacy Principles, you can contact us by emailing sites@sitesnstores.com.au or write to us at PO Box 158, Richmond, Victoria 3121. We will review your complaint and respond to you promptly in writing.

If not satisfied with our response, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

A. Meanings & Abbreviations:

In this Agreement the following words have their corresponding meanings:

Agreement / Terms and Conditions means your agreement with us as detailed in this document (with potential to be modified from time to time).

Google / SEO / Search Engine means Google and SEO except to the extent that you have specifically instructed us (and we have agreed to) manage your account in relation to a non-Google search engine in addition to, or in substitution of, Google.

I, You, Your / Account Holder refers to the person or company named as the client in this Agreement and, where applicable, the website or business that you have authority over.

We / Our / Us / Sites n Stores refers to Sites n Stores Pty Ltd

Customers refers to the number of unique hits that your website receives. It is not defined as someone who makes a direct purchase from your Business through your website.

Hit Me Please refers to a Sites n Stores’ team of SEO and PPC professionals

B. Payment Terms:

1. The Initial Set Up Fee is payable in full before the setup of your SEO Campaign will begin.
2. The 28 days Management Fee for your SEO Campaign will be charged 56 days after date of sign up or 28 days after your site going live. The Management Fee will be charged 28 days in advance.
3. Sites n Stores will automatically debit your supplied direct debit account on a 28 days basis for the 28 days Management Fees unless you and we have agreed to charge the Management Fee using a different basis, method and/or timeframe.
4. Sites n Stores reserves the right to not set up your SEO account. At which time following payment of a $50 admin fee you will receive a full refund within 24 hours of all Setup Fees that you have paid. Please note that in all cases where we have already set up your new account there can be no refund of the Setup Fee.
5. Sites n Stores reserves the right to stop managing your SEO account and terminate this Agreement at any time by written, or email notice to you. If this occurs your Sites n Stores 28 days management fee will stop at the end the second week after the termination date.
6. If you wish to suspend or cancel your Sites n Stores management of your SEO account at any time then please let us know by phone or email. We will speak with you to discuss your requirements, feedback or concerns. If you still want to suspend or cancel after the call, you may do so, however all cancellations require 28 days written notice. Your 28 days management fee will not cease until the end of the notice period.
7. Upon cancelling Sites n Stores management, all amounts owing to Sites n Stores will need to be paid in full; any outstanding amounts will be due within 7 business days of cancellation.
8. All payments in this Agreement are in Australian dollars and exclusive of GST.
9. Sites n Stores reserves the right to engage a debt collector, at your expense, if there are any unpaid invoices overdue by 56 days.
10. By agreeing to these terms and conditions you acknowledge that a continuation of payment on your behalf is seen as your acceptance that the work is being carried out or completed by Sites n Stores.
11. Sites n Stores holds the authority to increase the direct debit of the SEO management fee, or any other fee relating to this product, based on the general need for price increases over time.

C. Automatic Upgrade of Your SEO Package

12. Each of the SEO Packages offered by Sites n Stores agrees to obtain a certain number of customers, as specified within the SEO scope of work. It should be known that should Sites n Stores be unable to deliver the minimum number of customers for your package this will not result in any monetary reimbursement from Sites n Stores. The only time in which monetary reimbursement can occur is outlined in the following clause.
13. Sites n Stores reserves the right to cancel your SEO campaign without notice. In this instance, Sites n Stores will, in monetary funds, reimburse you according to the number of customers owing to you from your campaign. The exact sum of this reimbursement will be determined by the cost of each customer, as specified by each package level. On the Bronze package, you will be reimbursed $0.68 per customer you are owed. On the Silver package, you will be reimbursed $1.00 per customer you are owed. On the Gold package, you will be reimbursed $1.10 per customer you are owed. This reimbursement will occur after Sites n Stores chooses to discontinue your SEO campaign.
14. Once the average monthly customers for your current package be met over a consecutive 3-month period (note that the average is defined as the period of time spent on each package level), you will be automatically upgraded to the next highest package level. This means that the next payment after the average customers has been reached will be deducted at the price of the new package. For example: on the Bronze package, as soon as your campaign averages a total of 101 customers or more for 3 months in a row, your package will automatically be upgraded to a Silver level package. Your next payment would then be deducted at the price of the Silver package.
15. Sites n Stores holds the right to an initial 3-month grace period at the beginning of each upgrade which does not require the packages minimum number of guaranteed customers to be met. Neither will there be further automated upgrades during this grace period. For example: if your SEO campaign begins on the 1st of January 2018, any averaging of the guaranteed customers will not begin until the 1st of April, 2018.

D. General SEO Terms & Conditions:

This is not a fixed-term contract with Sites n Stores, however whilst Sites n Stores are managing your SEO account the following terms and conditions apply:

16. By entering this Agreement with Sites n Stores you give us permission to access your SEO account for the purposes of optimisation and management of your online business.
17. Sites n Stores will endeavour to set up your SEO accounts as soon as possible, however in some cases it may take up to 5-7 days to complete the setup of your new account.
18. If we request more information from you for the setup of your new or existing account, Sites n Stores will not be held responsible for any delay arising from the need for further information.
19. For clarity, please note that:
    1. Sites n Stores is not Google, Google AdWords, Facebook or Yahoo!;
    2. A Google “sponsored link” is a generic term, whereas Sites n Stores is our business name;
    3. Sites n Stores is affiliated with Google by through a “Google Certified Partnership”. Sites n Stores has no fewer than two staff members who are “Google Certified Individuals”. However despite this affiliation with Google, Sites n Stores is a separate entity from Google
20. Sites n Stores will endeavour to help you achieve your online advertising goals by providing you with advice, information and technical services in relation to Search Engine advertising and marketing. Unless specifically stated to the contrary of this Agreement, Sites n Stores do not guarantee any particular rate of return or performance of any online advertising on SEO, including but not limited to any particular search results page(s) or rankings. We cannot be held responsible for commercial outcomes which are associated with the Internet marketing or management of your SEO account for your business and/or website(s).
21. Sites n Stores reserves the right to issue a non-disclosure, meaning that you may not be made privy to work being undertaken on your website, online store, or any other product you have purchased through Sites n Stores.
22. Sites n Stores will not disclose any work performed on the site of another client at your request. Nor is it under any obligation to reveal the data, statistics or results of another client.
23. Unless otherwise agreed upon in writing with Sites n Stores, any previous customers visiting your website will not be included in the total average count of your customers.
24. Note that any and all customers to your website will be included in the average customer count for your package level. For clarity, Sites n Stores may not be able to distinguish organic traffic from search engines from other sources. The only exception to this is if you are running a Pay Per Click campaign with Sites n Stores – these customers will be excluded from your SEO customer count as their source can be distinguished by Sites n Stores.
25. An analytical report will be delivered to you one month from the start of your campaign, then once per month thereafter. Sites n Stores reserves the right to change the timing of these reports when it sees fit. It is also able to determine the exact information (including any relevant data, statistics, or other such information) that is shared with you within these reports, or throughout any other time during the running of your campaign/s. By signing up for the Sites n Stores SEO product you acknowledge that there is the potential that not all data will be shared with you within these reports, based on your package level.
26. Sites n Stores reserves the right to make changes to your website in order to optimise your SEO campaign to the best of its ability. Such changes could include, though are not limited to, making clickable links within your content, adding Call to Action buttons, changing images, etc. You acknowledge that such changes will not require your permission. If you are unsatisfied with a change that has been made, please let us know by phone or email. We will speak with you to discuss your feedback or concerns. If you are still unsatisfied with the changes, Sites n Stores will endeavour to reverse them. You acknowledge that Sites n Stores will not be responsible for any deterioration of the success of your campaign, due to your decision not to proceed with our recommended changes.
27. Sites n Stores is providing an internet marketing service at a competitive price. Sites n Stores is not insuring or underwriting your chosen business model. You acknowledge that internet services are inherently subject to technical failures and disruptions from time to time. To the maximum extent permitted by law:
    1. Sites n Stores will not be liable in any way for fines, penalties, taxes (except GST), exemplary/aggravated/punitive damages, liquidated damages, indirect/consequential losses (including loss of contract, loss of production, loss of revenue, loss of profit, lost opportunity costs, and/or any other
       loss not arising naturally and directly according to the usual course of business) or legal costs and expenses (except reasonable legal costs awarded by a court) arising from the subject matter of this Agreement; and
    2. The maximum liability of Sites n Stores to you is the lesser of:
       1. the sum of Setup Fees and Management Fees you have paid to Sites n Stores or;
       2. the cost of re-supplying our online advertising services or;
       3. the cost of rectifying the online advertising problem which has caused your loss.
28. By agreeing to these Terms and Conditions you also agree to allow Sites n Stores to refer to you as a client and to use your business name(s) and logo(s) in our promotional material at the sole discretion of Sites n Stores. This may include but is not limited to a display on our website, promotional banners and pamphlets.
29. These Terms and Conditions are governed by the law in force in the State of Victoria, Australia, and the parties irrevocably submit to the nonexclusive jurisdiction of the courts of Victoria, Australia and courts of appeal from them for determining any dispute concerning the Terms and Conditions.
30. These Terms and Conditions can be modified at any time by Sites n Stores. You agree to continue to be bound by these Terms and Conditions as modified. We will publish the revised Terms and Conditions on our website on a separate page - we will not individually notify you of these changes.
31. If the whole or any part of a provision of these Terms and Conditions are void, unenforceable or illegal in a jurisdiction then such part shall be severed for that jurisdiction. The remainder of the Terms and Conditions have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of the Terms and Conditions or is contrary to public policy.
32. You agree that you will use the services provided by Sites n Stores under this Agreement for business purposes (and not predominantly personal, domestic or household use).
33. To the extent that Copyright subsists in any text that we create for your SEO account(s) pursuant to this Agreement; We assign copyright in such text to you. For the avoidance of doubt, this clause does not assign copyright in any other materials that we may create for you outside the scope of this Agreement.
34. If you wish to cancel your SEO advertising services with Sites n Stores, we will delete all records and data for your given account after 2 months, including; reports, Google Analytics and Google Webmasters information relating to your account.
35. If you wish to add your own Google Analytics code to your website or online store, you will need to inform the Hit Me Please team in writing, including the exact code you wish to use as applying the code yourself risks the deletion of Sites n Stores’ original code. In the event that this clause is not adhered to and your own code replaces that of Sites n Stores, Sites n Stores will not be liable for any loss(es) or damage(s) pertaining to the act, perceived or actual.
36. Sites n Stores cannot provide login details or permit access of any description to the specific Google Analytics or Google Webmasters Account related to the SEO campaign created by Sites n Stores for you. All necessary information regarding your campaign(s) can be found in the monthly report(s).
37. If there are any changes to the content of your website or online store, especially with regard to others, location(s) of service(s) and products, you will inform Sites n Stores as soon as possible. Sites n Stores will not be liable for any decrease in SEO performance following any unconfirmed changes to the content(s) of your website or online store.
38. Sites n Stores will endeavour to carry out all or some of the following actions, based on your campaign(s)’s exact requirements, to ensure that your campaign is running as effectively as possible. If, at any point, you wish to alter the information presented on your website, either on the front-end or the back-end, you will inform Sites n Stores first as to not disrupt the SEO campaign(s) in place. Sites n Stores will not be liable for any decrease in SEO Performance as a result of unshared, altered or unconfirmed changes, by you, to any of the following actions:
    1. Keyword Analysis & Research - Hit Me Please will analyse and research keywords according to information provided by the client.
    2. Keyword Optimisation - Keywords will be optimised to best represent the website.
    3. Meta Title - Hit Me Please will write Meta Titles on the website using keywords and phrases.
    4. Meta Description - Hit Me Please will write a Meta Description for the website, identifying unique business characteristics using keywords and phrases.
    5. Meta Keywords - Hit Me Please will write Meta Keywords for the website using keywords and phrases.
    6. Site Map - Hit Me Please will create a Site Map to assist search engines to index your website’s pages.
    7. Robot.txt - Hit Me Please will create a Robot.txt file in accordance with industry standards.
    8. Alt Tags - Hit Me Please will write or change Alt Tags in the back-end of the website without affecting the look of the website.
    9. Image Title - Hit Me Please will change or update Image Titles to ensure that search engines can recognise image relevance.
    10. Keywords - Hit Me Please will select keywords in accordance with the specific SEO package selected.
    11. Link Building – Hit Me Please, reserves the right to not disclose it's intellectual property in regards to when, where and how these are processed and actioned.
    12. Google Analytics - Hit Me Please will setup Google Analytics for internal use only. Traffic figures and trends will be presented to the client in a detailed 28 days report.
    13. Search Engine Submission - Hit Me Please will submit details of the website to the most popular search engines (average approval time is one week).
    14. Directory Submission - Hit Me Please will submit details of the website to a range of directories, based on the level of SEO selected (please be aware that acceptance is entirely at individual directory’s discretion).
    15. 28 days Reports - SEO Analysis Reports will be delivered one (1) month after commencement of the contract and at one (1) month intervals thereafter.

A. Meanings & Abbreviations:

In this Agreement the following words have their corresponding meanings:

Agreement / Terms and Conditions means your agreement with us as detailed in this document (with potential to be modified from time to time).

Google / SEO / Search Engine means Google and SEO except to the extent that you have specifically instructed us (and we have agreed to) manage your account in relation to a non-Google search engine in addition to, or in substitution of, Google.

I, You, Your / Account Holder refers to the person or company named as the client in this Agreement and, where applicable, the website or business that you have authority over.

We / Our / Us / Sites n Stores refers to Sites n Stores Pty Ltd

Hit Me Please refers to a Sites n Stores’ team of SEO and Google AdWords professionals

B. Payment Terms:

1. The Initial Set Up Fee is payable in full before the setup of your Google AdWords accounts will begin.
2. The monthly Management Fee for your Google AdWords account will be charged 60 days after date of sign up or 30 days after your site going live. The Management Fee will be charged monthly in advance.
3. Sites n Stores will automatically debit your supplied direct debit account on a monthly basis for the Monthly Management Fees unless you and we have agreed to charge the Management Fee using a different basis, method and/or timeframe.
4. Sites n Stores reserves the right to not set up your Google AdWords account. At which time following payment of a $50 admin fee, you will receive a full refund within 24 hours of all Setup Fees that you have paid. Please note that in all cases where we have already set up your new account there can be no refund of the Setup Fee.
5. Sites n Stores reserves the right to stop managing your Google AdWords account and terminate this Agreement at any time by written, or email notice to you. If this occurs your Sites n Stores monthly management fee will stop at the end of the second week after the termination date.
6. If you wish to suspend or cancel your Sites n Stores management of your AdWords accounts at any time then please let us know by phone or email. We will speak with you to discuss your requirements, feedback or concerns. If you still want to suspend or cancel after the call, you may do so, however all cancellations require 30 days written notice. Your monthly management fee will not cease until the end of the notice period.
7. Upon cancelling Sites n Stores management, all amounts owing to Sites n Stores will need to be paid in full; any outstanding amounts will be due within 7 business days of cancellation.
8. All payments in this Agreement are in Australian dollars and exclusive of GST.
9. Sites n Stores reserves the right to engage a debt collector, at your expense, if there are any unpaid invoices overdue by 60 days.
10. By agreeing to these terms and conditions you acknowledge that a continuation of payment on your behalf is seen as your acceptance that the work is being carried out or completed by Sites n Stores.
11. Sites n Stores holds the authority to increase the direct debit of the Google AdWords management fee, or any other fee relating to this product, based on the general need for price increases over time.

C. General AdWords Terms & Conditions:

This is not a fixed-term contract with Sites n Stores, however Sites n Stores reserves the right to amend policies and procedures at any time, without notice; the details of which will be stored and accessible online. While Sites n Stores are managing your Google AdWords account the following terms and conditions apply:

12. By entering this Agreement with Sites n Stores you give us permission to access your Google AdWords account for the purposes of optimisation and management of your online business.
13. Sites n Stores will endeavour to set up your AdWords accounts as soon as possible, however in some cases it may take up to 5-7 days to complete the setup of your new account.
14. If we request more information from you for the setup of your new or existing account, Sites n Stores will not be held responsible for any delay arising from the need for further information.
15. Sites n Stores management (with Sites n Stores management fees) is a separate service from the “per click” fees that Google AdWords will charge you. Cancellation of your management does not automatically stop your Google AdWords advertising from running and incurring Google AdWords “per click” fees. Sites n Stores will not be liable for any amounts that Google AdWords charges you following the cancellation of your management with Sites n Stores.
16. For clarity, please note that:
    1. Sites n Stores is not Google, Google AdWords, Facebook or Yahoo!;
    2. A Google “sponsored link” is a generic term, whereas Sites n Stores is our business name;
    3. Sites n Stores is affiliated with Google by through a “Google Certified Partnership”. Sites n Stores has no fewer than two staff members who are “Google Certified Individuals”. However despite this affiliation with Google, Sites n Stores is a separate entity from Google; and
    4. Your AdWords account(s) remain your property. We will work on your AdWords account(s), but it/they remain yours.
17. Sites n Stores reserves the right to issue a non-disclosure, meaning that you may not be made privy to work being undertaken on your website, online store, or any other product you have purchased through Sites n Stores.
18. Sites n Stores will not disclose any work performed on the site of another client at your request. Nor is it under any obligation to reveal the data, statistics or results of another client.
19. Sites n Stores has the right to change your package level without notice, and begin charging at the new package price, based on factors including, but not limited to, the number of customers you receive through your Google AdWords campaign and your Google AdWords spend.
20. Sites n Stores will endeavour to help you achieve your online advertising goals by providing you with advice, information and technical services in relation to Search Engine advertising and marketing. Unless specifically stated to the contrary of this Agreement, Sites n Stores do not guarantee any particular rate of return or performance of any online advertising on Google AdWords, including but not limited to any particular search results page(s) or rankings. We cannot be held responsible for commercial outcomes which are associated with the Internet marketing or management of your Google AdWords account for your business and/or website(s).
21. Sites n Stores is providing an internet marketing service at a competitive price. Sites n Stores is not insuring or underwriting your chosen business model. You acknowledge that internet services are inherently subject to technical failures and disruptions from time to time. To the maximum extent permitted by law:
    1. Sites n Stores will not be liable in any way for fines, penalties, taxes (except GST), exemplary/aggravated/punitive damages, liquidated damages, indirect/consequential losses (including loss of contract, loss of production, loss of revenue, loss of profit, lost opportunity costs, and/or any other
       loss not arising naturally and directly according to the usual course of business) or legal costs and expenses (except reasonable legal costs awarded by a court) arising from the subject matter of this Agreement; and
    2. The maximum liability of Sites n Stores to you is the lesser of:
       1. the sum of Setup Fees and Management Fees you have paid to Sites n Stores or;
       2. the cost of re-supplying our online advertising services or;
       3. the cost of rectifying the online advertising problem which has caused your loss.
22. By agreeing to these Terms and Conditions you also agree to allow Sites n Stores to refer to you as a client and to use your business name(s) and logo(s) in our promotional material at the sole discretion of Sites n Stores. This may include but is not limited to a display on our website, promotional banners and pamphlets.
23. These Terms and Conditions are governed by the law in force in the State of Victoria, Australia, and the parties irrevocably submit to the nonexclusive jurisdiction of the courts of Victoria, Australia and courts of appeal from them for determining any dispute concerning the Terms and Conditions.
24. These Terms and Conditions can be modified at any time by Sites n Stores. You agree to continue to be bound by these Terms and Conditions as modified. We will publish the revised Terms and Conditions on our website - we will not individually notify you of these changes.
25. If the whole or any part of a provision of these Terms and Conditions are void, unenforceable or illegal in a jurisdiction then such part shall be severed for that jurisdiction. The remainder of the Terms and Conditions have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of the Terms and Conditions or is contrary to public policy.
26. You agree that you will use the services provided by Sites n Stores under this Agreement for business purposes (and not predominantly personal, domestic or household use).
27. To the extent that Copyright subsists in any text that We create for Your AdWords account(s) pursuant to this Agreement; We assign copyright in such text to You. For the avoidance of doubt, this clause does not assign copyright in any other materials that we may create for you outside the scope of this Agreement.
28. Sites n Stores will create and set up Google Accounts on your behalf.
29. Following the successful creation, or takeover, of your Google AdWords account, Sites n Stores will setup your nominated credit card to allow you to make automated “per click” payments, directly to Google. Sites n Stores will not take payments on behalf of Google.
30. Sites n Stores will set up your online Google AdWords campaigns using researched keywords and details provided by you, as to the exact requirements of the campaign.
31. Sites n Stores will manage and monitor your campaign(s) on a daily basis.
32. Sites n Stores reserves the right to make changes to your website in order to optimise your Google AdWords campaign to the best of its ability. Such changes could include, though are not limited to, making clickable links within your content, adding Call to Action buttons, changing images, etc. You acknowledge that such changes will not require your permission. If you are unsatisfied with a change that has been made, please let us know by phone or email. We will speak with you to discuss your feedback or concerns. If you are still unsatisfied with the changes, Sites n Stores will endeavour to reverse them. You acknowledge that Sites n Stores will not be responsible for any deterioration of the success of your campaign, due to your decision not to proceed with our recommended changes.
33. An analytical report will be delivered to you one month from the start of your campaign, then once per month thereafter. Sites n Stores reserves the right to change the timing of these reports when it sees fit. It is also able to determine the exact information (including any relevant data, statistics, or other such information) that is shared with you within these reports, or during any other time throughout the running of your campaign/s. By signing up for the Sites n Stores Google AdWords product you acknowledge that there is the potential that not all data will be shared with you within these reports, based on your package level.
34. If you wish to add, remove or edit keywords that have been assigned to your account(s) or specific campaign(s), you can inform Sites n Stores at any time during usual business hours, and we will work to apply your request(s) as quickly as possible.
35. If you wish to edit the details of your allocated Google AdWords budget(s), you can inform Sites n Stores at any time during usual business hours, and we will work to apply your request(s) as quickly as possible.
36. If you wish to edit the details of your allocated Google AdWords location(s), you can inform Sites n Stores at any time during usual business hours, and we will work to apply your request(s) as quickly as possible.
37. If you wish to cancel your Google AdWords services with Sites n Stores, we will delete all records and data for your given account after 2 months, including; reports, Google Analytics and Google Adwords information relating to your account.
38. If you wish to add your own Google Analytics code to your website or online store, you will need to inform the Hit Me Please team in writing, including the exact code you wish to use as applying the code yourself risks the deletion of Sites n Stores’ original code. In the event that this clause is not adhered to and your own code replaces that of Sites n Stores, Sites n Stores will not be liable for any loss(es) or damage(s) pertaining to the act, perceived or actual.
39. Sites n Stores cannot provide login details or permit access of any description to the specific Google AdWords Account related to the Google AdWords campaign created by Sites n Stores for you. All necessary information regarding your campaign(s) can be found in the monthly report(s).
40. If there are any changes to the content of your website or online store, especially with regard to offers, location(s) of service(s) and products, you will inform Sites n Stores as soon as possible. Sites n Stores will not be liable for any decrease in Google AdWords performance following any unconfirmed changes to the content(s) of your website or online store.
41. Sites n Stores will endeavour to carry out all or some of the following actions, based on your campaign(s)’s exact requirements, to ensure that your campaign is running as effectively as possible. If, at any point, you wish to alter the information presented on your website, either on the front-end or the back-end, you will inform Sites n Stores first as to not disrupt the Google AdWords campaign(s) in place. Sites n Stores will not be liable for any decrease in Google AdWords Performance as a result of unshared, altered or unconfirmed changes, by you, to any of the following actions:
    1. Keyword Analysis & Research - Hit Me Please will analyse and research keywords according to information provided by the client.
    2. Keyword Optimisation - Keywords will be optimised to best represent the website.
    3. Ad Text - Hit Me Please will write ad text based on or relevant to the website, identifying unique business characteristics using keywords and call to actions.
    4. Monthly Reports - Google AdWords Analysis Reports will be delivered one (1) month after commencement of the contract and at one (1) month intervals thereafter.

A. Meanings & Abbreviations:

In this Agreement the following words have their corresponding meanings: Agreement / Terms and Conditions means your agreement with us as detailed in this document (with potential to be modified from time to time). Social media refers to platforms such as Facebook, Twitter, LinkedIn, Google +, Pinterest and so on. I, You, Your / Account Holder refers to the person or company named as the client in this Agreement and, where applicable, the website or business that you have authority over. We / Our / Us / Sites n Stores refers to Sites n Stores Pty Ltd

B. Payment Terms:

1. The Initial Set Up Fee is payable in full before the setup of your Social Media account will begin.
2. The monthly Management Fee for your Social Media account will be charged 60 days after date of sign up or 30 days after your site going live. The Management Fee will be charged monthly in advance.
3. Sites n Stores will automatically debit your supplied direct debit account on a monthly basis for the Monthly Management Fees unless you and we have agreed to charge the Management Fee using a different basis, method and/or timeframe.
4. Sites n Stores reserves the right to not set up your Social Media account. At which time following payment of a $50 admin fee, you will receive a full refund within 24 hours of all Setup Fees that you have paid. Please note that in all cases where we have already set up your new account there can be no refund of the Setup Fee.
5. Sites n Stores reserves the right to stop managing your Social Media account and its related profiles and terminate this Agreement at any time by written, or email notice to you. If this occurs, your Sites n Stores monthly management fee will stop at the end of the second week after the termination date.
6. If you wish to suspend or cancel your Sites n Stores management of your Social Media account at any time then please let us know by phone or email. We will speak with you to discuss your requirements, feedback or concerns. If you still want to suspend or cancel after the call, you may do so, however all cancellations require 30 days written notice. Your monthly management fee will not cease until the end of the notice period.
7. Upon cancelling Sites n Stores management, all amounts owing to Sites n Stores will need to be paid in full; any outstanding amounts will be due within 7 business days of cancellation.
8. All payments in this Agreement are in US dollars.
9. Sites n Stores reserves the right to engage a debt collector, at your expense, if there are any unpaid invoices overdue by 60 days.

C. Social Media Terms & Conditions:

This is not a fixed-term contract with Sites n Stores, however whilst Sites n Stores are managing your Social Media account the following terms and conditions apply:

1. By entering this Agreement with Sites n Stores you give us permission to access your Social Media profiles(s) for the purposes of content posting. You agree to hand over all necessary login details for our use.
2. Sites n Stores will endeavour to set up your Social Media profiles as soon as possible, however in some cases it may take up to 5-7 days to complete the setup of your new account.
3. If we request more information from you for the setup of your new or existing profile(s), Sites n Stores will not be held responsible for any delay arising from the need for further information.
4. Sites n Stores will not be liable for security threats e.g. hacks that occur to social media sites, or to our systems; which may affect your business’ social media profiles’ security. In this event, the onus is on you to provide us with new login details at your earliest convenience.
5. Sites n Stores will not be responsible for any reactions e.g. comments, shares, or tags from your audience. This includes but is not limited to genuine feedback that may be negative, any opinions expressed that you may not agree with, hate-spam or trolling.
6. For clarity, please note that:
   1. Sites n Stores may post social media content on your behalf, but all information will appear posted by you.
   2. Your Social Media account(s) remain your property. We will work on your Social Media profile(s), but it/they remain yours.
7. Sites n Stores will endeavour to help you achieve your social media marketing goals by providing you with advice, information and digital/web services in relation to social media and marketing. Unless specifically stated to the contrary of this Agreement, Sites n Stores do not guarantee any particular rate of return or performance of any social media profiles, including but not limited to any increase in followers or sales leads. We cannot be held responsible for commercial outcomes which are associated with the social media marketing or management of your Social Media profiles for your business and/or website(s).Sites n Stores will endeavour to set up your Social Media profiles as soon as possible, however in some cases it may take up to 5-7 days to complete the setup of your new account.
8. Sites n Stores is providing a social media marketing service at a competitive price. Sites n Stores is not insuring or underwriting your chosen business model. You acknowledge that our services are inherently subject to technical failures and disruptions from time to time. To the maximum extent permitted by law:
   1. Sites n Stores will not be liable in any way for fines, penalties, taxes, exemplary/ aggravated/punitive damages, liquidated damages, indirect/consequential losses (including loss of contract, loss of production, loss of revenue, loss of profit, lost opportunity costs, and/or any other loss not arising naturally and directly according to the usual course of business) or legal costs and expenses (except reasonable legal costs awarded by a court) arising from the subject matter of this Agreement; and
   2. The maximum liability of Sites n Stores to you is the lesser of:
      1. the sum of Setup Fees and Management Fees you have paid to Sites n Stores or;
      2. the cost of re-supplying our social media marketing services or;
      3. the cost of rectifying the social media marketing problem which has caused your loss.
9. By agreeing to these Terms and Conditions you also agree to allow Sites n Stores to refer to you as a client and to use your business name(s) and logo(s) in our promotional material at the sole discretion of Sites n Stores.
10. These Terms and Conditions are governed by the law in force in the State of Victoria, Australia, and the parties irrevocably submit to the nonexclusive jurisdiction of the courts of Victoria, Australia and courts of appeal from them for determining any dispute concerning the Terms and Conditions.Sites n Stores will endeavour to set up your Social Media profiles as soon as possible, however in some cases it may take up to 5-7 days to complete the setup of your new account.
11. These Terms and Conditions can be modified at any time by Sites n Stores. You agree to continue to be bound by these Terms and Conditions as modified. We will publish the revised Terms and Conditions on our website - we will not individually notify you of these changes.
12. If the whole or any part of a provision of these Terms and Conditions are void, unenforceable or illegal in a jurisdiction then such part shall be severed for that jurisdiction. The remainder of the Terms and Conditions has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of the Terms and Conditions or is contrary to public policy.
13. You agree that you will use the services provided by Sites n Stores under this Agreement for business purposes (and not predominantly personal, domestic or household use).
14. To the extent that Copyright subsists in any content that We create for your Social Media account(s) pursuant to this Agreement; We assign copyright in all content to You. For the avoidance of doubt, this clause does not assign copyright in any other materials that we may create for you outside the scope of this Agreement.
15. Sites n Stores will create and set up social media profile(s) on your behalf.
16. Sites n Stores will set up your social media profiles as we deem suitable, based on content you provide in the initial questionnaire. Unless you indicate otherwise, you agree to the social media accounts we suggest.
17. Sites n Stores will manage and monitor your campaign(s) as per your package scope.
18. All posts require your approval by email.
19. If you wish to edit the details of your social media budget(s), you can inform Sites n Stores at any time during usual business hours, and we will work to apply your request(s) as quickly as possible.
20. Sites n Stores does not recommend that you post content on your own accord outside the agreed package because this could be detrimental to your campaign. Sites n Stores will not be responsible for any outcomes should you post content not written or developed by us.
21. If you wish to add your own content to any social media profiles being managed by us, you will need to inform Sites n Stores in writing, including the text and images/links you wish to use as applying the content yourself risks any scheduling goals or marketing strategies that Sites n Stores have devised. In the event that this clause is not adhered to and your content affects that of Sites n Stores, Sites n Stores will not be liable for any loss(es) or damage(s) pertaining to the act, perceived or actual.
22. Sites n Stores permits 1 round of design changes, based on your existing profiles or requirements indicated in the questionnaire that you fill out.
23. If there are any changes to the content of your website or online store, especially with regard to offers, location(s) of service(s) and products, you will inform Sites n Stores as soon as possible. Sites n Stores will not be liable for any decrease in social media performance following any unconfirmed changes to the content(s) of your website or online store.
24. Sites n Stores will endeavour to carry out all or some of the following actions, based on your campaign(s)’s exact requirements, to ensure that your campaign is running as effectively as possible. If, at any point, you wish to alter the information presented on your profiles, you will inform Sites n Stores first as to not disrupt the marketing strategy in place. Sites n Stores will not be liable for any decrease in social media performance as a result of unshared, altered or unconfirmed changes, by you, to any of the following actions:
    1. Content Analysis & Research – We will analyse and research industry trends according to information provided by the client.
    2. Images - Images will be sourced from stock or professionally photographed at your expense.
    3. Web links/documents – Sites n Stores will share necessary information relevant to your industry.
    4. Monthly Reports – Social Media Reports will be delivered one (1) month after commencement of the contract and at one (1) month intervals thereafter.